Consultation opens on how terms and conditions (T&Cs) can be made more user-friendly and on proposals to introduce fines for unfair terms.
Complicated and extensive Terms and Conditions (T&Cs) that customers face, or all too often choose to ignore, are being reviewed by the government, Business Secretary Sajid Javid announced today (1 March 2016).
In September 2015, Which? carried out research that looked at the terms and conditions for car and travel insurance. Some of the longest were over 38,000 words, longer than Shakespeare’s ‘Hamlet’ and ‘Romeo and Juliet’. The Department for Business, Innovation and Skills (BIS) is asking consumers who have experienced issues when consulting their terms and conditions to respond to the call for evidence.
For more information on the Consultation click here
to view our draft response document and we welcome your comments and feedback.